In a post at the Email Karma blog, Matt Vernhout discusses recent layoffs at AOL and the challenges facing employees who remain. "The individuals [who] do end up making it past the latest round of layoffs and buyouts will now have a major increase in workload," he notes.
We can assume AOL isn't the only ISP feeling the layoff pinch. So the next time you have a deliverability issue, consider Vernhout's advice for dealing with a possibly diminished customer-service team at your ISP:
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